Customer Care

Customer satisfaction is essential to the success of our flower delivery service. Interflora South Africa guarantees freshness, first-rate quality and value with every arrangement and bouquet delivered. Every order placed is guaranteed to be of good quality, condition and to full retail value.

As the leader in its field, Interflora is always striving to improve on the combination of creativity, experience and guaranteed quality and we put a lot of work into establishing what you, our customers, want.

We are committed to offering only the finest arrangements and gifts, backed by our friendly delivery service. Because you, our customers, are important, our professional staff are  dedicated to making your experience a pleasant one.

Delivery information:

Delivery will be made on the date specified and we will make every effort to meet your requests as to time, however,  only funeral . orders can be delivered at a specific time.

Delivery is guaranteed to be within 24 hours (Not applicable over South Africa peak periods). If the order is placed before 13:00 (internet orders 12:00) we will deliver the same day. Saturday orders need to be placed before 11:00 (internet orders 10:00) for the same day deliveries. Interflora cannot guarantee deliveries on Sundays or Holidays. Please take into account international time zones and areas.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral directors and cemeteries; i.e. where deliveries are made to a central point and not directly to the recipient. In such cases the signature of a person authorized to receive the order shall be accepted as proof of delivery and the fulfillment of the order. Interflora cannot take responsibility for flowers being stolen.

At Interflora we always make every effort to deliver customer gifts to that special person. If the recipient is not available, the florist will leave a 'Sorry, you were out' card, inviting them to call the florist and arrange a more convenient delivery time.

Rural areas still present a challenge and if there is no service available or if there is an additional delivery fee we will contact you.
Interflora cannot take responsibility for deliveries made to incorrect addresses submitted to us by the customer.