FAQ’s

Can I choose a delivery date in the future?
Yes – You can check all delivery dates available for a particular product by using the calendar featured on each product page. Please ensure that you check the calendar and the final check out screen for details on delivery and costs thereof.

Can I collect my flowers from the florist?
Yes – To place an order that you can personally collect from the florist please call our advisors 011 493 3990.

Can I send flowers to PO Box addresses?
No, we can only send deliveries to physical addresses. A recipient must be available to receive and sign for the Interflora delivery.

Can I specify a time for delivery?

• No, delivery by our florists can occur any time during their daily opening hours of 9am to 6pm.
• Deliveries made by our couriers can occur any time during their opening hours of 7am to 7pm. The exact delivery time during these hours cannot be guaranteed.

Before what time must I order for same day delivery?
For same day flowers, make sure you place your order by 12pm Monday to Friday. This flower delivery service is available to most major areas in South Africa.

What happens if the recipient is not at home when the delivery is made?
Deliveries by florist:
If no one is at home when we attempt delivery, the florists will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, our member florist will arrange re-delivery at a mutually agreed time.
Deliveries by Couriers:
The courier will contact the recipient advising them of the attempted delivery and a proposed new delivery date. If this date is not convenient then the recipient can contact the courier depot and re-schedule an alternative delivery date or arrange collection.

Can Interflora deliver to hospitals?
Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient’s surname, full address of the hospital and ward name or number, as well as a contact number on the delivery information section.
Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.
* Please note: Any gifts which are delivered by courier cannot be delivered to hospitals.

Can I send flowers to a hotel?
We’ll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known).
Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.
* Some hotels may not accept courier delivered items. We therefore advise that you check with the hotel before placing order for courier delivered gifts.

Can you deliver to a hotel abroad?
We’ll happily accept orders requiring delivery to a hotel abroad. Simply go to our International order section, select the correct country and view all the products available for delivery.
When placing your order please ensure you have included the full address of the hotel, telephone number, recipient’s room number (if known) and name of your recipient. If it is for a honey moon then please ensure you know what surname your recipient(s) will be checking in with to avoid any confusion.
Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

Can I send flowers Internationally?
Yes – Interflora have an extensive network of expert florists in over 140 countries world wide. Simply visit our international order section.
The delivery day of your chosen item is of course dependent on where in the world you are sending it, for example, for orders to Australia the time difference means you must order at least two days before.
Please note that in many countries it is customary for the florist to contact the recipient prior to making the delivery. This is why we ask you for the telephone number of your recipient during the order process.

Can I send flowers to a work/business address?
Yes – For deliveries to work or business addresses, please ensure you include the company name and full address of the recipient including business name, building name (including office number and floor if applicable). We are unable to accept orders where full address information has not been supplied.
Please note that orders may be delivered to the reception at the address supplied, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.