Interflora worldwide. Delivery to over 140 countries. 12 million orders per year. 40,000 florists network.

Category

Frequently Asked Questions


Contact Us

How can I contact you?
If you have got a query relating to an order, contact us on 011 493 3990 (from outside of South Africa +27 11 493 3990).
Our opening hours are:
Monday - Friday 08.30 – 16.30
Saturday 09.00 - 12.00


Products

How are the flowers packaged?
All florist delivered flower gifts will arrive beautifully presented in your selected option (wrapping, vase or container) . Your personal message will be displayed on an attractive greeting.

Can I include a personal message with my order?
Yes, you can add your own personal message with every gift you send by using the gift message field on the Delivery Information page
Your message will be provided on a stylish Interflora message card and will be presented with your Interflora order.


Ordering

How do I amend an order?
If you would like to change the details of an order you've recently placed, please contact the Customer Service Contact Centre on 011 493 3990. Please note that once the order has been dispatched to the recipient, it can no longer be changed.

I am having difficulty placing my order, what should I do?
If you experience problems placing your order online, contact our team of expert advisors where we’ll happily take your order over the phone. Contact us on 011 493 3990.

We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Contact Centre can help and pass the details onto the web team. Please send any feedback on difficulties with our web site to info@interflora.co.za
* How to capture a screenshot of a web page:
1. Hold down the ‘Ctrl’ and ‘Print Scrn’ keys simultaneously.
2. Let go of the keys and then open a word document.
3. Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)
4. And select paste
5. Save the document and then send to info@interflora.co.za

Can I include a personal message with my order?
Yes - You can add your own personal message with every gift you send. Every gift will arrive with a delightful card which will display your greeting. Simply use the gift message field on the Delivery Information page

Your message will be provided on a stylish message card and will be presented with your gift.
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Can I order by phone?
Yes - If you would like to place an order, but would like to speak personally to an expert advisor, contact us on 011 493 3990.

Can I send my order anonymously?
Yes - The recipient of your gift will receive the information written in the card message. Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.


Payment

What method of payment do you accept?
We are pleased to accept any of the following methods of payment for purchases made online at www.interflora.co.za :

  • Master Card
  • Visa
  • Diners Card
  • EFT payment

Care Instructions

Are there any care instructions for flowers?
Yes we have a page on the website which includes hints and tips on how best to care for your flowers and make sure you get the most out of your gift.


Delivery

Can I choose a delivery date in the future?
Yes - You can check all delivery dates available for a particular product by using the calendar featured on each product page. *Please note that certain delivery dates may incur additional charges. Please ensure that you check the calendar and the final check out screen for details on delivery and costs thereof.

Can I collect my flowers from the florist?
Yes - To place an order that you can personally collect from the florist please call our advisors 011 493 3990.

Can I send flowers to PO Box addresses?
No, we can only send deliveries to physical addresses. A recipient must be available to receive and sign for the Interflora delivery.

Can I specify a time for delivery?

  • No, delivery by our florists can occur any time during their daily opening hours of 9am to 6pm.
  • Deliveries made by our couriers can occur any time during their opening hours of 7am to 7pm. The exact delivery time during these hours cannot be guaranteed.

Before what time must I order for same day delivery?
For same day flowers, make sure you place your order by 12pm Monday to Friday. This flower delivery service is available to most major areas in South Africa.

What happens if the recipient is not at home when the delivery is made?
Deliveries by florist:
If no one is at home when we attempt delivery, the florists will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, our member florist will arrange re-delivery at a mutually agreed time.
Deliveries by Couriers:
The courier will contact the recipient advising them of the attempted delivery and a proposed new delivery date. If this date is not convenient then the recipient can contact the courier depot and re-schedule an alternative delivery date or arrange collection.

Can Interflora deliver to hospitals?
Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number, as well as a contact number on the delivery information section.
Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.
* Please note: Any gifts which are delivered by courier cannot be delivered to hospitals.

Can I send flowers to a hotel?
We'll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known).
Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.
* Some hotels may not accept courier delivered items. We therefore advise that you check with the hotel before placing order for courier delivered gifts.

Can you deliver to a hotel abroad?
We’ll happily accept orders requiring delivery to a hotel abroad. Simply go to our International order section, select the correct country and view all the products available for delivery.
When placing your order please ensure you have included the full address of the hotel, telephone number, recipient’s room number (if known) and name of your recipient. If it is for a honey moon then please ensure you know what surname your recipient(s) will be checking in with to avoid any confusion.
Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

Can I send flowers Internationally?
Yes – Interflora have an extensive network of expert florists in over 140 countries world wide. Simply visit our international order section.
The delivery day of your chosen item is of course dependent on where in the world you are sending it, for example, for orders to Australia the time difference means you must order at least two days before.
Please note that in many countries it is customary for the florist to contact the recipient prior to making the delivery. This is why we ask you for the telephone number of your recipient during the order process.

Can I send flowers to a work/business address?
Yes - For deliveries to work or business addresses, please ensure you include the company name and full address of the recipient including business name, building name (including office number and floor if applicable). We are unable to accept orders where full address information has not been supplied.
Please note that orders may be delivered to the reception at the address supplied, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.


Funerals and Sympathy

How do I place a funeral order?
We understand that placing your order at such a difficult time is not easy. Here is a little guidance which may help with placing your order:

  • We recommend that you place your order at least one working day prior to the required delivery date.
  • For timed delivery please specify any detail within the 'Delivery Instruction' box.
  • Include the deceased name in the message box of the delivery information section. A contact number and name for the person accepting the delivery - for example the Funeral Director would be helpful for our florists.
  • We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased.
  • International funeral flowers are available for delivery to over 140 countries worldwide. Please see our International order section and range. Please take into consideration the time differences

Security

Is it safe to shop online with Interflora?
Yes Interflora.co.za is a safe and secure site - We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act).

Is my information protected?
Yes - we are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act)..


Guarantee of quality

Interflora’s reputation is wholly dependent on the high standards of all Interflora members. That’s why only those florists which meet our stringent criteria are accepted by the association. Once we have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis. An on-going programme of regular assessments are carried out for each Interflora member to ensure constantly high standards are maintained.

What is the substitution policy?
Many flowers are seasonably available and this may vary depending on region and country.
Therefore, sometimes, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to strict substitution guidelines detailed below.

  1. Any substitution will be of superb quality to ensure customer satisfaction.
  2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
  4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift. Exchange rates, regional availability and the seasonality of the blooms may affect international deliveries.